Chosen from an amazing collection of successful projects and inspiring stories from housing authorities, the WA Department of Housing’s Maintenance Dashboard project was announced as a winner of the Leading Innovation Award at the 2013 Professional Excellence Awards conducted by The Australasian Housing Institute.
Requiring a decision support system to reduce sub-optimal spending and to accelerate job order completion, WA Department of Housing has developed a set of Operational Maintenance Dashboards to provide a consolidated and analytical view of the asset maintenance function.
Working with Microsoft Partner Ignia, the project was completed in just three months. The Department’s project sponsor Majid Bassiri, Manager ICT Business Systems says, “rapid prototyping allowed early detection of data accuracy issues and building on top of the Department’s data warehousing approach enabled seamless integration of data from heterogeneous data sources. Patterns for job order cost overruns were discovered allowing corrective action to be taken, resulting in a reduction of maintenance costs. We are now empowered with the ability to closely manage costs and service delivery, which has enhanced client services.”
What makes this solution unique? Ben Szymkow, Principal Consultant at Ignia, explains; “by using the platform approach to Business Intelligence and leveraging the full Microsoft BI stack, this solution was delivered using the same technologies and tools familiar to staff, including SharePoint and Excel, which drove greater user adoption. In addition, a visually engaging data dictionary was developed. Traditionally data dictionaries were restricted to technical users only- now, business users can easily access and analyse relevant reports and data sources.”
Ignia have been working with the WA Department of Housing since 2011 on a number of projects, collaborating closely with the Department’s ICT Services branch in establishing a continuous improvement program for the department’s BI platform stack and developing a variety of collaborative applications for the corporate intranet on the SharePoint platform.
“Building the Maintenance Dashboard Portal has certainly been an interesting project with a challenging goal of delivering a user centric solution coupled with the need for a responsive design across any device. We congratulate the WA Department of Housing on this award and look forward to working together and transforming the organisation through future BI solutions” says Joshua Boys, Engagement Manager at Ignia.
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